Frequently Asked Questions

How does the pickup and delivery service work?

After enrollment you are provided a garment BAG and a coded My Valet garment hook is installed at your selected home location, normally your front porch.  On your scheduled pick up days and time, weekly, monthly, or calls as needed,  your garments are picked up and delivered to your home or office.  Upon delivery ,the delivery person scans your coded hook to confirm and radio transmit your on-time pickup /delivery time and date. An email is sent to you to confirm processing.

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On what day and time do you deliver?

Depending on your requirements, we pickup and deliver before or after you arrive from work , 4am-6am or 7pm-10pm, during the day 9am-5pm, and also on weekends 8am-12noon.

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What makes My Valet Garment Care services special?

My Valet truly cares about your time and garments.   In this spirit, our staff has been professionally trained by the NCA cleaners association. This training enables us to ensure the rigorous garment care QA ,quality assurance standards. The end result, is a properly cleaned garment, no surprises,  and your satisfaction.

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Why is My Valet service better and more affordable?

We build our business on the value of long term service relationships.  Our strict QA systems provide multiple inspections of your garments before and after the cleaning process.  This ensures a Superior care.  Because of our built-in efficiencies and community purchasing power we can pass through our savings to our neighbors. 

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Does My Valet provide service to my home?

We currently serve the Towns of Cornwall, New Windsor, Blooming Grove, and Washingtonville.  We are growing in other areas, so please call or email us , if you wish to receive our service.  

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How do I pay my charges ?

After your garments have been cared for and before delivery your credit card account is charged.  Executive Plan members are billed monthly.

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To contact us for more information:
Phone: 845-534-3544
Email: info@myvaletcleaners.com